Pet Dreams Frequently Asked Questions

Product Questions

Q: Are your dog beds washable?
Yes! However, please note that only the cover for the entire line of memory foam dog beds is washable -memory foam itself can't be washed! For complete care instructions please visit our buying guide.

Q: How do I determine which size dog bed is right?
Great question -you can either visit our buying guide or, when viewing a bed that you're interested in, click on the 'size guide' tab.

Q: My dog is a bit older and has arthritis. What bed would you recommend?
Our entire line of memory foam dog beds will help provide support, relieve painful pressure points, and improves circulation. For older dogs or dogs that suffer muscle pain, poor circulation, hip dysplasia, or arthritis these orthopedic beds will make your dog more comfortable.

Q: Are your dog beds eco-friendly?
We understand the importance of doing our part to help the environment.  In addition to employing a paper free online order and payment system and never printing catalogues, our memory foam dog bed and bumper dog beds are made with eco-friendly, recycled components.  You'll never believe just how soft and comfortable recycled soda bottles can be!

Q: Can I use your bedding for my cat?
Absolutely.  Although specifically designed for dogs all of our products make for great cat beds.  But don't just take our word for it -order your feline bedding in complete confidence with our 100% return guarantee.

Q: I have a product question -what are your customer service hours?
Our team is available to help Monday thru Friday, from 9am-5pm EST -simply call 1.866.738.3732. We can also be reached via e-mail: support@petdreams.com.

Payment Information

Q: What type of payment do you accept?
We are currently able to accept Visa, American Express, Discover, and Discover. We'll soon be offering PayPal -stay tuned!

Q: Is my important information safe on your Web site?
Absolutely. Our Web site is protected with GeoTrust which helps ensure all your important information is completely safe and secure.

Q: Do you accept returns?
We're confident you and your dog will be absolutely thrilled with your Pet Dreams purchase. However, if for some reason you're not completely satisfied we gladly accept returns on unused dog bed or mat in the original packaging within 10 days of purchase. For additional information please read our return policy.

Shipping Information

Q: I can't wait to receive my order! When can I expect it to be delivered?
All orders are shipped via UPS from our warehouse in Edison, NJ and most orders will be shipped out within three business days of receiving your order. Once shipped orders are generally received within 7 business days. Additional shipping information can be found here.

Q: How much is shipping?
To help keep shipping costs to a minimum, shipping is calculated based on the size and weight of your selected bedding, along with its destination. Once a product has been added to the cart you'll easily be able to get a quick shipping estimate.

Q: Do you ship internationally?
Absolutely! We've partnered with Bongo International to provide all our customers with quick, seamless, and inexpensive international shipping.

Q: Do you ship to APO and FPO addresses?
You bet! Please call for order assistance and we'll be happy to help.

Q: Can I track my order?
Absolutely, we're happy to offer order tracking.

General Questions

Q: What are the benefits of creating a Pet Dreams account?
Aside from being a member of an exclusive club, by creating an account you'll be able to track your orders and even receive occasional e-mails chock full of discounts, fun giveaways, and more. We hate spam e-mail as much as you and will never rent, sell, or giveaway your information. Period.

Q: Do you offer discounts and coupon codes?
Yes, on occasion. We recommend you visit our coupon center and follow us on Facebook where we frequently run exclusive discounts and fun giveaways/contest.  Additionally, we regularly give out coupon codes after creating an account!

Q: Do you have a wholesale program?
Absolutely. We ask that you take a moment to create a wholesale account. Once you're information is reviewed and approved you'll be able to offer your customers the highest quality dog bedding while you earn high margins.

Q: My dog and I love our bed!  Can I leave feedback on your Web site?
Absolutely -we love feedback as it helps others make wise decisions! To leave feedback simply visit our Web site, find the product(s) where you'd like to leave feedback, and click on 'Sign in to review this product' which is immediately under the product name. We appreciate your time, consideration, and kind words!