Refund policy
We take great pride in the quality of each and every one of our products and want you to be 100% satisfied with your purchase from Pet Dreams.
We gladly accept returns on items sent back within the first 30 days of receipt, provided that the item remains unused, with tags, and in the original packaging.
Click here to start your return request.
Buy with Prime Orders
Some Buy with Prime orders are eligible for return. Click here to start the return process for Buy with Prime orders. For more information on the return policy for Buy with Prime orders, see About Our Returns Policies.
FAQs
How do I start my return request?
To start a return, sign into your account and submit a return request from the order status page.
1. Sign in to your account:
2. Click "Request return" for the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Request return".
If your return is accepted, we’ll send you instructions on how and where to send your package.
How do I exchange my order for a different size/color?
All exchanges must be obtained through the original place of purchase.
The easiest and fastest way to exchange your product is to return it, and once the return is accepted, make a separate purchase for the new item.
Do I have to pay for return shipping?
Unless a manufacturing defect or error, customers are responsible for return shipping costs.
How quickly will I receive my refund?
All refunds must be obtained through the original place of purchase.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@petdreams.com.
Do you have a product guarantee?
Our dog bedding is guaranteed against manufacturing defects. If your product has a manufacturing defect, we will be happy to send you a replacement or refund. We do not give refunds for damages caused by dogs.
Please email a photo of the damaged item with a copy of your receipt to hello@petdreams.com. We will send you a replacement and return shipping label.
You can always contact us for any return question at hello@petdreams.com.
Return Policy
We take great pride in the quality of each and every one of our products and want you to be 100% satisfied with your purchase from Pet Dreams.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We gladly accept returns for items that are unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.
We do not credit items that are returned used, missing the original packaging or return shipping unless it is a Pet Dreams error.
Buy with Prime Orders
Some Buy with Prime orders are eligible for return. Click here to start the return process for Buy with Prime orders. For more information on the return policy for Buy with Prime orders, see About Our Returns Policies.
Exchanges
All exchanges must be obtained through the original place of purchase.
The easiest and fastest way to exchange your product is to return it, and once the return is accepted, make a separate purchase for the new item.
Refunds
All refunds must be obtained through the original place of purchase.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@petdreams.com.
Product Guarantee
Our dog bedding is guaranteed against manufacturing defects. If your product has a manufacturing defect, we will be happy to send you a replacement or refund. We do not give refunds for damages caused by dogs.
Please email a photo of the damaged item with a copy of your receipt to hello@petdreams.com. We will send you a replacement and return shipping label.